Personal information is described in Canadian privacy legislation as information about an identifiable individual or as information that allows an individual to be identified. The types of personal information that we may collect about you includes your name, address, telephone number, email address, billing and account information, information about a client’s legal issues and other information incidental in providing legal advice and services (including personal information about witnesses, family members, beneficiaries, directors, officers, employees, adverse parties, parties in interest, investigators, decision makers, experts, other professional advisors and our client’s business partners, investors, shareholders, competitors and customers who are individuals).
We collect personal information from our clients to:
In general, Giffen Lawyers LLP collects, uses and discloses personal information about our clients and service providers in order to provide our clients with professional legal services. More specifically, we collect, use and disclose your personal information for the following purposes:
to establish and manage client relationships;
Consent for the collection, use and/or disclosure of personal information may be obtained orally or in writing and may be expressly given or implied. In deciding how we obtain your consent, we will take into account the sensitivity of the personal information about you that we are collecting, using or disclosing.
Should you withdraw your consent, that may impact on our ability to serve youand to maintain our relationship,
We may collect information directly from you at the start of a retainer and in the course of our representation of you. Sometimes we may also obtain information about you from other sources such as:
We do not disclose your personal information to third parties to enable them to market their products and services.
From time to time, Giffen Lawyers LLP may disclose your personal information.
Some examples are:
We use your personal information to provide legal advice and services to you, to build and maintain our firm’s expertise and knowledge, to administer our client and accounting databases, and to include you in our information distribution and marketing activities. We do not disclose your personal information to any third party to enable them to retail their products and services without first obtaining express consent from you. For example, we do not provide our client mailing list to any other law firms or to consultants we work with from time to time.
Your personal information is stored in secure locations and on servers controlled by Giffen Lawyers LLP, located either at our offices or at the offices of our service providers.
We take all reasonable steps to ensure that your personal information is kept from loss, unauthorized access, modification or disclosure. Among the steps we take to protect your information from disclosure are:
You may ask for access to any personal information we hold about you. Summary information is available on request. More detailed requests that require archival or other retrieval costs, may be subject to our normal professional and disbursement fees. If you wish to ask for access to your personal information, you should make a request in writing to the privacy officer at Giffen Lawyers LLP who will inform you of the existence, use and disclosure of your personal information which will be given to you subject to certain exceptions as set out in the law. Access requests should be sent to our chief privacy officer using the contact information below.
Your rights to access your personal information are not absolute. We may deny access when:
Giffen Lawyers LLP does not use your social insurance number as a way of identifying or organizing information we hold about you.
When an individual accesses the Giffen Lawyers LLP website, we may use a browser feature called Cookie to collect information such as the type of internet browser and operating system the visitor uses, the domain name of the website from which the visitor came, date and duration of the visit, number of visits, average times spent on our website, pages viewed and number of cookies accumulated.
A cookie is a small text file that identifies the visitors browser, but not necessarily the visitor to our computer each time our website is visited. We may also use this website information and share it with other organizations with whom we have a commercial relationship to measure the use of our website to improve the function and content of the website and to improve use by visitors.
In order to provide our website visitors with a service or information, visitors may voluntarily submit personal information to us for the purpose of asking a question, obtaining information, reviewing or downloading a publication, participating in a seminar or other event, and participating in contests and surveys.
Occasionally we may send marketing or promotional email communications to you with information which may be useful, including information about the services of Giffen Lawyers LLP and other third parties with whom we have a relationship. We will include instructions on how to unsubscribe and inform us of preferences if you decide you do not want to receive any future marketing or promotional emails from us.
If you send us personal or confidential information by email, you should be aware that email is not a secure medium.
Our website may contain links to other website which are provided as a convenience only. Visitors are advised that other third party websites may have different privacy policies and practices than Giffen Lawyers LLP, and we has no responsibility for such third party websites.
We keep your personal information as long as is reasonably necessary for us to complete our dealings with you, or as may be required by law, or whichever is longer.
If you have any questions or wish to access your personal information, please write to our privacy officer. If you have any questions or concerns about how your information has, is or will be handled by Giffen Lawyers LLP, or if you would like to register a complaint, please contact our privacy officer.